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Retrieving Log files for sending to MusicReader support (Windows/Mac)
Viewed 5737 times since Tue, Jul 26, 2011
For some problems the support staff may ask for log files. You can find these files on the following location: Mac OS /Library... Read More
Procedure to fix scans that are not displaying properly in MusicReader 4 (Windows/Mac)
Viewed 5302 times since Fri, Mar 18, 2011
Note: Written for Windows, adapt for Mac as required. Some PDF do not display correctly in MusicReader for Windows / Mac. At the moment we are working on a solution for this, but there is already a workaround you can use. Use the following... Read More
Strange error messages
Viewed 2631 times since Thu, Nov 24, 2011
In some rare cases the software might give strange errors like: JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR #3 Or: NullPointerException .... If that happens then please contact us by using "Ask A Question". Provide detailed information about... Read More